Delivery Information

Delivery Policy

1. Scope of Delivery:

We deliver within the territory of the Dominican Republic, we offer international shipping to certain countries. Specific details are available at checkout.
2. Processing and Delivery Times:

Processing: All orders are processed within 4 to 48 business hours (excluding weekends and holidays).
Delivery: Delivery times vary depending on the destination location and the type of shipment selected:
National (Dominican Republic): A delivery time of 1 to 3 business days is estimated.
International: Delivery times vary depending on the destination country and the shipping method chosen.
3. Shipping Cost:

National (Dominican Republic): We offer free shipping for orders over $100 dollars within the National District. For orders under $100, shipping cost is automatically calculated at checkout based on location and package weight.
International: Shipping cost is automatically calculated at checkout, based on location and package weight.
4. Shipping Methods:

We use reliable courier services to ensure safe and timely delivery of your orders.
5. Order Tracking:

We provide a tracking number so you can track your order once it has been shipped. This number will be available in your account.
6. Shipping Address:

It is the customer's responsibility to provide a correct and complete shipping address at the time of purchase. We are not responsible for packages delivered to incorrect or incomplete addresses provided by the customer.
7. Delivery Delays:

Occasionally, delivery delays may arise due to circumstances beyond our control, such as adverse weather conditions, logistics or customs issues. In such cases, we will do our best to inform you and resolve the situation quickly and efficiently.
8. Returns and Claims:

For information on returns and shipping-related claims, please see our returns policy.
9. Contact:

For any additional questions about our delivery policy, please do not hesitate to contact us through our customer service.